Policies

School calendar

The academic year is divided into three semesters:

FALL   August 15 - January 14

SPRING   January 15 - May 31

SUMMER  June 1 - August 14


There will be no lessons for:

THANKSGIVING VACATION    November 24 - December 1

CHRISTMAS VACATION    December 22 - January 1

Lessons will be held as scheduled for all other holidays.

Cancelation and make up policy

We strongly advise that any lessons that are missed are made up. Missing lessons holds student's progress back, of course, and often diminishes their devotion and interest in lessons and practicing. It is also not fair to our dedicated teachers, who commit a time slot to each student.


STUDENT CANCELATIONS

Lessons MUST be canceled at least 24 hours in advance, with the exception of cancelations due to sickness or extreme emergencies.  Lessons canceled within 24 hours notice will be charged and not made up. In the case of sickness or extreme emergencies, you must cancel before the teacher arrives at your house or you will be charged without a make up offered.  



FALL AND SPRING CANCELATION ALLOWANCE:

Every student will start the fall and spring semesters with 2 cancelation allowances per semester.  Only canceled lessons that are not made up in a semester will be counted towards the allowance.  

Lessons that are canceled past the cancelation allowance will not be credited or refunded.  Every canceled lesson that is made up within a semester will not count against your cancellation allowance.


SUMMER CANCELATION ALLOWANCE:

There is no maximum cancelation allowance policy in the Summer Semester, except that we still require 24 hours notice to cancel a lesson.

Cancelation procedure

  1. If you are canceling in advance (before the day of the lesson), please call 866-674-3395 or email Katrina.
  2. If you are canceling on the day of the lesson, please call 866-674-3395 and leave a message if you aren't greeted by us.

make-up policy

We will do our best to reschedule make-up lessons during the semester, in this order:

  1. Lengthen the lessons for the next lesson or next couple lessons until the lesson is made up.  For example, if a 30 minute lesson was missed, a student could have two, 45-minute lessons for the following two weeks.
  2. Find day and time that is mutually agreed upon between the student and the teacher for a make-up lesson.  This will depend on the availability of the teacher as well as the student.
  3. If needed, we will designate two make-up days at the end of each semester, as a last chance for students to make-up lessons. 

Teacher cancelations

If a teacher cancels due to illness or emergency, make-ups are optional.  This type of cancelation will not count towards your cancelation allowance and you will not be charged for that lesson if it cannot be made up.

Policies

payment policy

You may pay via:

1. Check 

Please make checks payable to Music With Katrina, Inc. (our corporation).  There is a $25 fee for returned checks. 


2. Venmo

Please include the name of the student and the invoice month on any payments. Send payments to: @ShiningStarMusicAcademy


3. Recurring Billing

Credit Cards, PayPal, Pay with Amazon, Authorize.Net, ACH, Stripe ACH, Invoice Payments, Direct Debit with GoCardless (SEPA, Bacs, Autogiro) are all accepted for recurring billing.

When you sign up for recurring billing, the invoice amount is automatically deducted from your checking account on the 10th of each month.


DUE DATE

Payments for the entire month are by the 18th day of that month. For example, June invoices are due no later than June 18th. 

 You will receive an invoice from us at the beginning of each month via email.  


CREDIT CARD ON FILE

We will withhold credit card information, and in the event that your invoice is unpaid for thirty days, we will charge your credit card the full amount due plus the $10 late fee.  


DISCONTINUING LESSONS

You must give 4-week notice to discontinue lessons during any semester. If this is not observed, four lessons will be charged. There is no other cancelation fee.


Policies

inclement weather

In case of dangerous weather, Shining Star will contact students if we need to cancel. We do not go by school cancelations, so expect lessons even if school is canceled.

Student tardiness

Students are expected to be ready for their lessons on time. Teacher will wait for 10 minutes if the student is not available.  After the 10 minute window, the student forfeits the lesson. Teachers are not expected to make up a lesson due to tardiness.

teacher tardiness

Should a teacher hit bad traffic or is otherwise late, all missing time will be made up that day if possible, or added to future lessons according to the student's schedule.

books

The teacher will provide all the music books for the student. The fees for the books will be added to your monthly invoice.

Practicing

Students are expected to practice and finish their weekly assignments. Your teacher is available to help you understand how often, how long, and specifically how to practice. Please help your child by creating a dedicated time for practicing.

Reviews

REVIEW BY LENA

"My daughter loves Katrina. Her best teacher yet. Katrina is very professional yet friendly. Easy to work with."

REVIEW BY MARLENE

"Great introductory lesson with Katrina. She asked good questions to evaluate what I already know and then wrote up a lesson plan for me to start on. Since I'm returning to piano after many years off, there is so much I've forgotten and need to start over on. And yet other things that I still remember. That makes a lot of pieces to put together to keep it interesting."


Next Step?

1. Call or email us to schedule a free evaluation and meeting to answer your questions: 866-674-3395

Katrina@ShiningStarMusicAcademy.com


2. Read the policies page and want to get going? 

Register Now to Reserve your spot and get your first lessons scheduled

Register Now

Contact Us

Questions? Call us or email below. 866-674-3395

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